ABM

Comparative Analysis of Level of Satisfaction in Customer Service Quality Between Kemji and Hometel: A Quantitative Study

Daniela Sarh T. Giray, Jhon Joem T. Tartacon, Mark Joseph C. Tejerero

Senior High School Department, Accountancy Business and Management, Catanduanes National High School, Virac, Catanduanes

Business are aiming to full-fill the customers’ expectations and beyond meet is a crucial factor to identifies its success and maintained from the competitive businesses. Simple random method will be used to identify the level of satisfaction of the customers on the service quality provided by Kemji and Hometel. The type of sampling method will be use in this study is convenience sampling method. All of the customers of Kemji and Hometel will have a chance to be the respondents. The target respondents were 50 customers from each establishment, and they were given a certain amount of time to answer the survey questionnaire. The type of Statistical method that is best for this study is inferential statistics method. 

Keywords—tangibility, reliability, responsiveness, assurance, empathy, and innovation, customer satisfaction, restaurant, service quality

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